486 Reviews Found
Confirmed Service Customer
Everything went fine. I do think that almost 3 hours for an oil change, tire rotation and a car wash was a bit long time to wait.
Darlene P.
BATON ROUGE
Business Response
Darlene, thank you for your feedback. We regret to hear your service took longer than expected, and we appreciate your patience and understanding! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Service Customer
Did what they were supposed to do and did it quickly.
Shirley A.
DENHAM SPRINGS
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Confirmed Service Customer
The experience was okay, however, the wait was very very long 4 hours
Angie B.
GONZALES
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
My wife had a appointment for a scheduled oil change and sat for 2 hours. No courtesy car offered, no one told her or me...two hours for a simple oil change!!! We won’t bring it for the next scheduled oil change and I’m worried about what happens on a “real service” visit!!
John M.
BATON ROUGE
Business Response
John, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to turn this experience around. Please reach out to us at (225) 341-3066 so we may assist you in moving forward towards a resolution.