471 Reviews Found
Business Response
Hello, we're glad to hear you enjoyed your visit! We hope to be of service to you again in the future. Best wishes, Gerry Lane Cadillac
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Business Response
Hi, thank you for taking the time to leave us a review. If there's anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care.
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Confirmed Service Customer
Shelia was so helpful, as always. Waiting room comfortable & relaxing.
Linda H.
BATON ROUGE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
All went smoothly. Everyone welcoming and ready to help
Veronica T.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very pleasant and professional did a good job
Boyce B.
MAUREPAS
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The whole team has always been kind to me! Walt is so wonderful. All these year Walt and Shelia have gone out of there way. I appreciate the whole TEAM
Laronda D.
BATON ROUGE
Business Response
Hello, thank you for your great comments about our team! We're glad we could be of service to you, and we hope you continue to choose us for all your vehicle needs. Thanks again!
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Confirmed Service Customer
i came in that morning to get a tire. i have done this before, so i knew it would take a while and that’s not what i was upset about. what made me mad was the attitude that i received from your employees. my family and i are very loyal to your dealership as we have bought MULTIPLE vehicles from you all. to be treated as if my business does not matter is both ridiculous and unacceptable. i did NOT get a call when my vehicle was ready, i had to call myself to later find out the car had been ready for a while. once i returned to the dealership, you employee Mr. Walt did not want to help me because someone had him “on hold”. i was asked what name the car was under by someone else and i told them it could be one of two first names but the last name would be the same. the same man who refused to help me then hopped into my conversation w somebody else and hinted that i was trying to steal the car. very rude. very unprofessional. the whole experience was horrible and should have never even happened like that. all of you need to do better.
Carlos Y.
BATON ROUGEE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly people and work done fairly quickly.
Darlene P.
BATON ROUGE
Business Response
We are happy to have provided you with quick service! If you're ever in need of more help, please let us know!
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Business Response
We appreciate your five star rating! We hope to see you again down the road!
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Confirmed Service Customer
I was there a little over 2 hours to get a oil change. They asked did I want my tires rotated and I said yes thinking that it was included and had to pay $45 and they didn't even air the tires evenly after the rotation. My car wasn't was washed because I got tired of waiting even thought several were washed and parked for pickup and they knew I was on site waiting. This is the worst experience I have had at Gerry Lane in a long time. A free oil change is not worth this. Signed truly disappointed in this luxury car dealership.
Paula R.
NEW ROADS
Business Response
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
My Cadillacservice experience has always been one of professionalism and courtesy. It is the reason I drive a Cadillac. Thank you.
Lori W.
BATON ROUGE
Business Response
Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!
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Confirmed Service Customer
Very professional and wonderful service.
Johnnie T.
BATON ROUGE
Business Response
We are happy that our team could provide top notch service to you! Thank you again for choosing Gerry Lane Cadillac and we hope to see you again.
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Confirmed Service Customer
The Service Dept. Is great. In fact that is a big reason we keep going to Gerry Lanes for our vehicle purchases. This time we were given a loaner while work was done. Work was completed even sooner than expected!
Norma R.
BATON ROUGE
Business Response
Thank you for this great feedback! We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!
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Confirmed Service Customer
Actually got my XT5 serviced in a timely manor-
Mark A.
PRAIRIEVILLE
Business Response
We're glad that everything was completed in a timely manner and we were able to get you back out on the road. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Gerry Lane Cadillac was very helpful and knowledgeable with the Cadillac Escalade and trim levels. The Sales Staff including the Sales Manager entertained our kids while my Wife and I shopped. We definitely felt welcome from the time we walked in to the time we left with our new SUV! It is always a pleasure to purchase from Gerry Lane Cadillac!
Kyle T.
ARNAUDVILLE
Business Response
Thank you for this great rating and response! We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
The service department always keeps me informed about my XT5. :)
Karin D.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!