581 Reviews Found
Confirmed Sales Customer
My experience was very good. My sales person, Samantha went out of her way to send me pics of the three particular vehicles that they had in stock and once I went to test drive, found exactly what I was looking for, even though she had to deal out of state. Love my Cadillac and loved the great service.
Sherrilyn B.
GONZALES
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
Salesman served us with Excellence ⭐️⭐️⭐️⭐️⭐️
Shantrell B.
LULING
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
Karin was very friendly and provided excellent service to me. She was very knowledgeable with the Cadillac product and answered all my questions. 5 Star service.
James W.
NORCO
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Fast service!! Mr. Isaac was very kind and accommodating!
Ladricca W.
BATON ROUGE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
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Confirmed Service Customer
Service Writer, Deon, did an excellent job keeping me informed throughout the entire process.
Harry J.
BATON ROUGE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for the great review!
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Confirmed Service Customer
I was exceptionally pleased with the fast and prompt service I experienced in my dealings with the service department at Gerry Lane Cadillac. I Will strongly recommend the dealership!
Samuel B.
GONZALES
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Outstanding Customer Service. Skip Noel was definitely the reason that I purchased my vehicle from Jerry lane instead of the other three Cadillac dealers in the area. i will definitely recommend you to my friends whenever they are in the market for getting a new car.
Linda B.
NEW ORLEANS
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Besides the long wait for the vehicle everything went good
Michael C.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
I have owned cars for over 40 years. The Gerry lane service is the very best I have ever experienced. Walt and Sheila and the technician were pleasant, competent and gave exceptional service. They are a real credit to the dealership and Cadillac. I really appreciate them and Gerry Lane Cadillac.
Charles M.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Nothing good. Vehicle stilll has problems. The vehicular stunk of body Oder from the service employees
Bradley B.
MAUREPAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The service was good. The coffee was great too.
Samuel D.
LIVONIA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Sales Customer
I was very impressed, and quite satisfied with my sales person and buying experienced at Gerry Lane Cadillac!
Samuel B.
GONZALES
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Brought my new Escalade in to have a defective door trim changed out which should have been a 10 minute job. After an hour, I questioned as to the whereabouts of my car. It was then the service guy told me they were looking at my rear seatbelts while they had it because there had been an issue with them. I was thankful of this, but there needs to be better communication between the departments and consumer.
Kathy S.
ZACHARY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
Fast and friendly. Went for service on wife’s car
Carroll W.
GEISMAR
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
The service department staff members are very friendly and professional. My only complaint is the wait time for simple services to be completed.
Janice S.
GEISMAR
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
It was okay. If I had known that scheduling service through the app was only for routine maintenance I would have called and scheduled another time to have all of my issues addressed.
Caroline C.
PLAQUEMINE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!