It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Oil was changed and the multi point inspection was completed. This went perfect fine. What I was SO disappointed about was the lying. I was told that I had nails in 3 of my tires(mind you I have no pressure change or anything except in 1 tire and I had just driven 467 miles into town that day.) I was told that I had to purchase 1 new tire since they could not patch it and then pay for the other 2 to be patched. They did not show me where the nails were at all. Fortunately, I did not pay the $310 they quoted me and I went up the street to another tire place. They looked at all of my tires WITH ME and showed me where the one nail was and said their wasn’t any nails and let me inspect the other tires also. They felt so bad for the experience that I had at Gerry Lane Cadillac that they actually patched that one tire for free! So despite the quote of $310 that I got from your dealership. I ended up not spending a dime that day and getting EVERYTHING fixed. So so so disappointed that you would try and take advantage of customers like that. NEVER referring people to y’all. I reached out to the people that I did recommend y’all to and told them what happend because I would not want they to be duped like I was.
Brought my vehicle in for an issue with the transmission. Found out that it is a know issue with the model. Would be nice had they had a recall on this issue. Otherwise great staff and service is great.
The service was friendly and well done. It took a very long time. I had to arrange for my own rides, fortunately my daughter could help out. Some times she can’t, a help from the dealership would have been appreciated. My husband has a Honda mini van, they provide Uber to take you too and from. At least one way would have been most helpful.
Rebecca was great- but the service to get an oil change and tires rotated and to fix a nail in the tire took right at three hours and you didn’t have the windshield wiper in stock that was needed to be replaced on the back of my XT five. It’s completely out of Rebecca‘s hands when it takes that long for the service department to complete basic maintenance on your vehicle.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Cadillac. If you have further needs or questions, please reach out! We hope to see you soon!
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Safe travels!