Customer Reviews

Very polite and professional

They did a great job.

Price Leblanc gives better service to there customers. You need to learn from there service department.

Samantha is great at what she does! Great rapport and made the sale hassle free!

Mr. Deion Williams was kind, professional and very efficient. The wonderful customer service he displayed from beginning to end should be what all Cadillac representatives model after. Thank you for being great, Mr. Deion!

.

Well I had tire trouble. After an hour and a half they came out and said, my tire was not fixable and they changed my oil. That part was nice. Then I was to come back early on Wed. I did. They were to check my balance etc. to see why this tire I recently bought wasn’t holding up. My other 3 original tires were still fine. So after an hour and a half they gave me a ride home and said it would be ready later. Fortunately I had Chuck’d Car. No word later. Next morning, oh it should be ready by 2:00... no word. Next morning I call. They say it is ready, new tire and wheels aligned. Get there They still need to wash car and figure the bill. Finally I leave two days later with a new tire and only that one tire aligned. I feel you too would be disappointed. The young man, Davon was very nice, but that doesn’t cut the mustard to me.

I arrived at 7:15 for an oil change and tire rotation. At 9:45, I had not been updated so I went to the counter and saw that my vehicle was sitting out front. I was told that it just came around, and they were about to come and get me. Once I got to the car, and looked over ticket I noticed that my tires had not been done! I went back inside and the lady said she forgot to write it down, but did Remember me telling her that.....but they would do it right away. That took another whole hour!!! She had asked when I arrived if I wanted the vehicle washed and I said “NO” my husband had just washed it, but they washed it anyway. So they completely ignored my requests. I asked to have tires done, but they didn’t do them. I asked to NOT have washed, but they did that anyway. I would rather go someplace else and pay for the oil change, than to deal with the hassle I have here.

The service representative was friendly and kind. He kept me updated on the status of my car. I brought my car in for an oil change, but he also ensured the recalled item was addressed/fixed.

Grady was a GREAT salesman. He was very knowledgeable about the vehicle, and his attitude was refreshing. He exercised patience with my apprehensiveness, and assured me that Cadillac stands behind their products. It was a simple purchase, and the finance manager was a joy to work with also.

Very nice

Completely Satisfied

Fast and courteous everyone is friendly

This is my third purchase from Gerry Lane (Mitsubishi and Cadillac) and each experience has been wonderful. We appreciate the free oil change service too. Thank you.

The personnel working in the service dept. could at least call the customer back in a timely manner or call them back. Neither of the two did I experience while my car was there this last time. Gerry Lane in general would get 5 stars. But due to Michael in service i gave it low star rating based on my experience.

Experience was pleasant. Service personnel were very nice and helpful.

Every time I drop off my car something happens. I’ve never eaten in my car but apparently y’all think it’s ok to eat goldfish in a $100,000 car and leave the crumbs all over the car. Or schedule an appointment for a certain time and then having to wait there two hours. What’s the point in even making an “appointment”? My time is valuable

Service personnel are always friendly and helpful, especially Sheila. Work is done in a timely manner.

Very professional and all work was completed as promised and on time.

Staff was courteous and serviced my car well.