467 Reviews Found
Business Response
We pride ourselves in offering quality service in a timely manner. We appreciate your feedback and look forward to servicing you in the future.
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Business Response
Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together with your budget to get you the best deal. We hope to see you soon!
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Confirmed Service Customer
As I was waiting, I spoke to a lady in the lobby- We both agreed we could never go anywhere else to purchase vehicles because the service and sales team is the best at Gerry Lane Cadillac.
Emily W.
GEISMAR
Business Response
Hi there! We're glad to hear we always deliver such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gerry Lane Cadillac and we hope to see you again.
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Hi, My service advisor Shelia ,keep me well informed of my service appointment.She communicate and answered my questions.👏🏼😃.
Clyde S.
NEW ORLEANS
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Gerry Lane Cadillac and we hope to see you again.
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Business Response
Hi there, thank you for taking the time to leave a review for us at Gerry Lane Cadillac. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
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Confirmed Service Customer
The staff were professional and courteous. They answered my question and concerns to my satisfaction.
Manley M.
BATON ROUGE
Business Response
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
While they were not able to find the problem because after 2 weeks it “Suddenly” fixed itself the day of my scheduled appointment.... 😬😬😬 They DID change my oil & wash & vacuum it for no charge. Plus had worked closely with me to arrange a Loaner Vehicle while they had mine.
Connie S.
BATON ROUGE
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was hoping that the 10% coupon would have been applied to each preventative maintenance job separated.
Garland R.
MOUNT AIRY
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly, courteous and professional I appreciated the regular updates relating to the completion of my car servicing
Forest D.
ZACHARY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Fourth service with new Escalade. 3.5 hours for oil change I waited for. Asked to wash and clean it and I said yes after they said 30 minutes longer to do that. After 45 mins car was ready and it never got washed or cleaned. So waited 45 mins for no reason and still didn't get what was promised. So overall now I have had: wrong estimates, wrong service, poor craftsmanship, horrible timeliness two times, and unfriendly people with poor communications. Also on last service was told service manager wanted to talk to me if I could wait 5 mins until he returned. I waited 15 mins and told the poor service lady I was leaving and not wasting my time any longer.
Jonathan B.
GEISMAR
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
We had Oil change & Cue not working, after attempts to repair had to order new Cue, since not working. Will return in a week after call to replace.
Christopher J.
BATON ROUGE
Business Response
Thanks for your honest feedback. Please give us a call or stop by if you would like to discuss this further. Have a great day.
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Confirmed Service Customer
The staff is very attentive and accommodating.
Owen C.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!
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Business Response
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hi there! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Sheila has always been a great person to work with. She is very knowledgeable and if she doesn’t have an answer always goes the extra mile to get the answer. Always conscientious and follows through.
Michael M.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Greeted by Thomas Houston and he took care of all my service needs! Fast and friendly
Ginger L.
PAULINA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!