418 Reviews Found
Confirmed Service Customer
Had oil changed, took entirely to long for a simple oil change, the cabin filter was changed found screws on floor that were not installed, when they set oil life read out they changed three different settings un-necessarily, poor maintenance service in general.
James H.
WHITE CASTLE
Business Response
Thank you for your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!
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Confirmed Service Customer
To get the oil and filter change took me two hours. That is unacceptable. Even though the service department checked all the fluids etc., it should not take that long. That same day I took my Nissan to the dealership to get the oil and filter change and I was there 45 minutes. I had no appointment. They did all the checks and out in 45 minutes.
Dannye B.
ST AMANT
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Gerry Lane Cadillac and we hope to see you again.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
This is the first time ever that they didn’t wash my car after changing my oil. I really don’t know if they did anything except change the oil. I thought that they’re suppose to check fluids, tires, etc.
Rosa C.
BATON ROUGE
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Courteous service in a comfortable atmosphere. Thank you Gerry Lane Cadillac!!
Tina P.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
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Confirmed Sales Customer
I had an excellent experience when purchasing my Cadillac at Gerry Lane. The staff was very professional, knowledgeable, helpful, and caring. I really appreciated the excellent assistance provided by Karin, Sam, and Marsha. They were great. Thanks for a memorable experience.
Kathleen W.
ETHEL
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
The team at Gerry Lane Cadillac who facilitated my purchase was great. Eric Lane put me in touch with Cedric Patton, who made sure that I was with the right sales person and that she knew my needs. Samantha Wickard was familiar with the available cars throughout the area and tenacious in finding me a car within my budget. Marsha Williams was very professional in the closing. I appreciate all of their assistance. They are a credit to the dealership and Cadillac.
Charles M.
BATON ROUGE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Cadillac. We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, we're glad to hear that we provided you with outstanding service. We do hope we can be of assistance in the future. Take care!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
The customer service is excellent. Friendly employees throughout the establishment. Sheila was very helpful and knowledgeable of LDS warranty services and provided great follow-up services.
Olajuwon P.
ZACHARY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
Service was difficult to schedule. The wait for maintenance service was long. This dealership does NOT offer loaner cars making it difficult for busy people. Most of the other luxury dealerships offer more.
Michel H.
PRAIRIEVILLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I always get good service here. Staff is friendly and very engaging. Highly recommend these folks!
Mitchell K.
BATON ROUGE
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Came in for a recall and they took care of me right away.
Letty C.
METAIRIE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Customer Reviews at Gerry Lane Cadillac
Wondering if Gerry Lane Cadillac is the right dealership for you? Check out our customer reviews to see what our previous customers have said about our service. We take pride in providing high quality service to each and every person that stops at our dealership in Baton Rouge.
If you have had an experience with us recently, feel free to leave a review. We love to hear feedback, as we continually try to ensure a great car-buying experience for all of our customers.