While they were not able to find the problem because after 2 weeks it “Suddenly” fixed itself the day of my scheduled appointment.... 😬😬😬 They DID change my oil & wash & vacuum it for no charge. Plus had worked closely with me to arrange a Loaner Vehicle while they had mine.
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fourth service with new Escalade. 3.5 hours for oil change I waited for. Asked to wash and clean it and I said yes after they said 30 minutes longer to do that. After 45 mins car was ready and it never got washed or cleaned. So waited 45 mins for no reason and still didn't get what was promised. So overall now I have had: wrong estimates, wrong service, poor craftsmanship, horrible timeliness two times, and unfriendly people with poor communications. Also on last service was told service manager wanted to talk to me if I could wait 5 mins until he returned. I waited 15 mins and told the poor service lady I was leaving and not wasting my time any longer.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.