Customer Reviews

Excellent Experience

No loaner availability despite the duration of my service appointment. Poor communication from service associate.

Miscommunication with the service department, pricing/fee issues. Additional problems detected almost immediately after picking my vehicle up which resulted in me having to return my vehicle for additional service. Lack of consideration for commute to dealership, I drove 3 hours total to pickup my vehicle, unfortunately, this trip was a waste of time and gas as my engine light triggered shortly after I left the dealership.

Extremely good service

My 2016 CT6 developed a vibration upon acceleration between 35 - 45 mph. My Service Rep, Sheila, got me a loaner and made sure my vehicle was repaired ASAP. The vibration is gone & my car is great again!

All ok

I waited 2 weeks before receiving my appointment, due to the loaners being all booked. Mr. Thomas was very accommodating once the loaner was available.I brought my car in and he made sure everything was taken care of. He also gave me a call confirming my service issue, to simply ensure my repair was complete. My car was washed and ready when I arrived. Thanks Gerry Lane!!

I received excellent service from the service department and the service on my Cadillac was excellent as well.

Overrall great experience

Isaac was great. Mr. Houston was not. He tried to tell me I could get 4 nitrogen caps when I needed one. Furthermore, he said it would be $29.99 to patch tire and then said I had a tire warranty and he would check on it. When they brought the vehicle to me, they hadn’t even addressed the tire and the vehicle was filthy. Isaac took it back and they took this little tack out of the tire and he had cleaned it nicely. Mr. Houston was trying to always talk over me and act like I was not knowledgeable. I do not wish to ever work with him again. When I was in there the time before, they claimed they rotated the tires but the tack was in the same spot. That’s the same time they scratched my vehicle. It seems that I constantly get bad service.

Sales personnel were knowledgeable,courteous ,pleasant and willing to work with us for an acceptable and reasonable buying experience.

Houston Thomas, Jr gave me exceptional service. I have never had this type of service since I have owned a Cadillac (SRX and XT5). He made sure my car had quality maintenance. In addition, he took time to explain what would take place during my maintenance time. I was out in a timely manner. Very professional. Thank you Mr. Thomas.

It was a great experience, everyone was very professional and friendly. I only have one complaint, the shuttle driver wasn't available, but I called Lyft.

I was disappointed with the wait time. I had to have my Cue screen changed. I arrived at 7:50 am. I didn't leave until 12:30 pm.

Brought my 2013 SRX in for service for engine light on in October, warranty just ran out in July, they said it had a bad engine. I brought my car to get a 2nd opinion, they told me same thing but I should reach out to GM for help so I did. GM has been very helpful, of course Gerry Lane never suggested getting GM involved. The service at Gerry Lane is the absolute worst in Baton Rouge. I also own a Mercedes and BMW and I just cant believe the difference. I called Eric Lane to express my concern about the service department and the issues with a 4/12 year old car and to my surprise he returned my call with in 15 minutes only to tell me he could care less what goes on at the Cadillac Dealership that I should contact Tyler Lane his son. To this date January 31, 2019 I have left 17 messages with No return call for Tyler Lane. Back in november I began calling the general manage at Cadilliac regarding my issues with the service dept and my car (that was still there). I left around 12 messages with no return calls, my husband then went to the dealership to get his attention and he then called me that night to say if he gave me a loaner would it make me happy, I agreed and he assured me that he would call me first thing in the morning with a loaner. After leaving 5 messages that day I finally received a phone call from the loaner department that I could pick up a loaner. When I picked up the loaner it was a GMC SUV with 4 low tires, no inspection sticker, no license plate on the back and no temp tag in the window. I was called the week of Christmas and told it would be finished by the end on the week. I was called the week of New Years and told it would be finished by the end of the week. I ten called the first week of January to check and they said it wasn't finished yet. Finally, they called the week of Jan 14th to day the car was ready and my daughter went to pick it up and the battery was dead, they had to jump the car off. Someone in the service department told her it had been sitting for over a month. The next morning it was cold and raining and my daughter went to get in the car to go to LSU and the car was dead, had to call AAA and replace the battery. Horrible, I will NEVER go to Gerry Lane again. I will not even take advantage of the free oil change. GM was great, the paid a portion of the replacement part of the engine.

I had an appointment and still had to wait 2 hours before they began working on my car. If you are going to allow customers to make appointments, then you need to take their vehicle at the time of their appointment. If there are other people there that have not made an appointment, you need to tell them that if an appointment shows up, then their vehicle will be pushed back.

Great customer service

David was very thorough and extremely helpful!

Had some rattles that were annoying but Gerry lane set me up with a loaner car while they worked them out.

Everyone was very courteous and took care my service promptly and did a good job