388 Reviews Found
Confirmed Sales Customer
It was an excellent experience. Grady Lewis sold us a Cadillac CTS Coupe in 2011. The excellent service that he provided at that time along with your top of the line Cadillac inventory is the reason we decided to come back to Gerry Lane to purchase our 2018 XT5. He, as well as all other staff that we encountered, worked diligently to ensure that we were satisfied and for that we are grateful.
Archie D.
FERRIDAY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
It's great to hear you had such an excellent experience with us! If you ever have additional questions or needs, please let us know!
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Business Response
Hi, we are so happy to read such a great review about Gerry Lane Cadillac! We look forward to your next visit! Take care!
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Confirmed Service Customer
Communication and keeping me updated was poor!
Phillip J.
SORRENTO
Business Response
Hi, thank you so much for your high rating. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gerry Lane Cadillac! Have a wonderful day!
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Confirmed Service Customer
Very happy with the service and attitude of everyone !
Eber M.
BATON ROUGE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hi there, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Everything was great from the start. Grady so helpful, patient, and kind. A true gentleman. Each step in the process was easy. Thank you
Veronica T.
BATON ROUGE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
My Experience was very good they took care of everything I needed. I didn’t have to sit in the waiting room. There shuttle service took me where i wanted to go. Staff is very professional
Timothy M.
MCCOMB
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Gerry Lane Cadillac and we hope to see you again.
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Confirmed Service Customer
Had oil and tires rotated. Scheduled appointment, got in earlier than scheduled. Was finished very quickly. Very impressed.
Raymond H.
WALKER
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Dealership provided shuttle service to/from work, and, once they found out they'd need to keep my car, provided me with a nice loaner. Walt and staff were very helpful, as always.
Michael M.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Thanks, Gregory! We're glad you always receive great service! If there is anything additional we can assist you with, please let us know!
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Confirmed Service Customer
Great! Had an appointment at 7:00AM on a Saturday and I was in and out...enjoyed the new coffee machine!
Walter H.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Lisa in service is excellent. Really cares about the needs of her customers. Makes it a delight to drop our car off!
John L.
BATON ROUGE
Business Response
Hi, we are so happy to read such a great review about Gerry Lane Cadillac! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I have asked to speak with the owner several times I will never purchase a vehicle from Cadillac again
Clara S.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I got my free oil change because I purchased my XTS there but my home flooded and lost a key fob had to pay 230.00 for a fob with no key. I was going to trade in my 2013 XTS for a new one but not at this dealer. Charging me for a key fob lost a sale!!!
Judy L.
BATON ROUGE
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Confirmed Service Customer
The oil change was quick. Keep up the good work.
Michael B.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
Provided me with a loaner, quickly diagnosed the problem with my vehicle and had it ready for pickup by the end of the day.
Neal E.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.