i came in that morning to get a tire. i have done this before, so i knew it would take a while and that?s not what i was upset about. what made me mad was the attitude that i received from your employees. my family and i are very loyal to your dealership as we have bought MULTIPLE vehicles from you all. to be treated as if my business does not matter is both ridiculous and unacceptable. i did NOT get a call when my vehicle was ready, i had to call myself to later find out the car had been ready for a while. once i returned to the dealership, you employee Mr. Walt did not want to help me because someone had him ?on hold?. i was asked what name the car was under by someone else and i told them it could be one of two first names but the last name would be the same. the same man who refused to help me then hopped into my conversation w somebody else and hinted that i was trying to steal the car. very rude. very unprofessional. the whole experience was horrible and should have never even happened like that. all of you need to do better.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
I was there a little over 2 hours to get a oil change. They asked did I want my tires rotated and I said yes thinking that it was included and had to pay $45 and they didn't even air the tires evenly after the rotation. My car wasn't was washed because I got tired of waiting even thought several were washed and parked for pickup and they knew I was on site waiting. This is the worst experience I have had at Gerry Lane in a long time. A free oil change is not worth this. Signed truly disappointed in this luxury car dealership.
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
The Service Dept. Is great. In fact that is a big reason we keep going to Gerry Lanes for our vehicle purchases. This time we were given a loaner while work was done. Work was completed even sooner than expected!
Gerry Lane Cadillac was very helpful and knowledgeable with the Cadillac Escalade and trim levels. The Sales Staff including the Sales Manager entertained our kids while my Wife and I shopped. We definitely felt welcome from the time we walked in to the time we left with our new SUV! It is always a pleasure to purchase from Gerry Lane Cadillac!
Thank you for this great rating and response! We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
Our staff is committed to providing each of our clients with the best automotive experience! We will definitely take your words into consideration to improve our service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Have a great day!
I brought my car for repairs I was told that the battery was bad and the I had to pay a diagnostic charge, I purchase extended warranty which should have covered that charge. I will say that the service manager did reduce the charged to half the regular charge. But would have like to have known that there was going to be a charge before and not after they made the diagnosis, I knew that the battery was not charge 100%. if I had known that there was going to be a charge I would have replace the battery before I brought ii in for repairs. Also when Grey Lands sold me the warranty I was told that I would not have to pay anything for repairs and that included diagnosis. I do appreciate that he reduce the cost but I was not pleased with the fact that I was charged for this. But what I don't like was the manger attitude by telling me he was not going to pay his guy out of pocket for the work he did. It probably took him every pit of 3 minutes to Figure that out. Up until now I was completely satisfied with service. I going to say this was just a one off and it won't happening again. Just let the customer know if there will be a charge if applicable before work is done and not after. It's not about the money it's about principles.
Thank you for bringing this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-5625 at your earliest convenience to discuss how we can turn your experience into a positive one. We hope to hear from you soon.