398 Reviews Found
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we really appreciate your feedback! Please stop by to better address your issues. Thanks!
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Business Response
Thank you for the high star-rating! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My experience was good customers was excellent.
Terry B.
HARVEY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
I brought my car in for an oil change and to find out why the temperature was not registering on my touch screen. I had to keep calling to see if my car was ready, I was told yes and when I arrived it was not ready. My car was dirty when I picked it up, I had greasy hand print on the top fabric. Over all bad experience!
Valued Q.
GONZALES
Business Response
Hi, it's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-5625 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Sales Customer
Our salesperson Karin was so nice and knowledgeable. She even delivered my car to us the next day .
Carolyn C.
MARINGOUIN
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!
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Confirmed Sales Customer
It was indeed a pleasure swapping my 2016 leased cadillac escalade on a new 2018 escalade. A deal was presented to me to end my lease early and get into a new vehicle. It was a good, fair and straight forward deal. I never felt pressured or hassled. It was presented very professionally by Jimmy Yelverton and he bent over backwards to accommodate our needs and make things very easy and fair for us. Grady Lewis and Jacob also did a great job accommodating the sale. A great experience, and I usually hate buying a new car.
Kenneth D.
FOLSOM
Business Response
Hi there, thank you so much for your positive comments about Gerry Lane Cadillac! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day!
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Confirmed Service Customer
Oil change was complete in an hour and the staff was friendly and courteous
Bridgette H.
BATON ROUGE
Business Response
Hi there, thank you so much for your positive comments about Gerry Lane Cadillac! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
I purchased a 2018 xt5. I love it! My Gerry Lane experience was awesome! Loved my sales person. Samantha was so good to work with! This was the most pleasant car buying experience I have ever had! The sales manager was awesome and so easy to deal with! We feel like we got a great deal with absolutely no run around. I appreciate all their help and willingness to help us complete our purchase! Will definitely be a Gerry Lane customer for life! Thanks again!!!
Carol R.
SPRINGFIELD
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
My experience was wonderful, I love the atmosphere, My salesman, and customer services are done professionally, coffee & snacks while you wait. Priceless!
Ronald W.
BATON ROUGE
Business Response
Thank you for sharing your experience with us! Congratulations on your new XT5, and please don't hesitate to reach out if there is ever anything that we can do for you!
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Confirmed Sales Customer
Me Grady was excellent sales person He was very acknowledgeable about the cars and did a great job on giving what I was looking for . Thanks to everyone for the service that I received
Betty K.
DENHAM SPRINGS
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
Great service department! Confirms why I spent 100,000.00 on a vehicle... to be treated so nice and always accompanied with a loaner while my car is in the shop is service at its finest! I am a business owner and busy mother of four, thank you for making my visits there as expeditious as possible. :)
Amy D.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Gerry Lane Cadillac is by far the BEST Cadillac dealership in Louisiana hands down. They treat you with respect no matter if you are buying a car or there for service. Finally, when you buy a car from Gerry Lane Cadillac- OIL CHANGES ARE FREE at Gerry Lane. Don't believe me... just call- that all!
Cynthia R.
LAPLACE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
It was pleasing. They make you feel you are a valued customer. Getting back to communicate to the service rep you talked to when you’ve brought your vehicle in for maintenance is sometimes a struggle.
Kenneth L.
BATON ROUGE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.