443 Reviews Found
Confirmed Service Customer
Excellent service on my cadillacs,service was timely,all services were clearly explained.
Herman M.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Oil was changed and the multi point inspection was completed. This went perfect fine. What I was SO disappointed about was the lying. I was told that I had nails in 3 of my tires(mind you I have no pressure change or anything except in 1 tire and I had just driven 467 miles into town that day.) I was told that I had to purchase 1 new tire since they could not patch it and then pay for the other 2 to be patched. They did not show me where the nails were at all. Fortunately, I did not pay the $310 they quoted me and I went up the street to another tire place. They looked at all of my tires WITH ME and showed me where the one nail was and said their wasn’t any nails and let me inspect the other tires also. They felt so bad for the experience that I had at Gerry Lane Cadillac that they actually patched that one tire for free! So despite the quote of $310 that I got from your dealership. I ended up not spending a dime that day and getting EVERYTHING fixed. So so so disappointed that you would try and take advantage of customers like that. NEVER referring people to y’all. I reached out to the people that I did recommend y’all to and told them what happend because I would not want they to be duped like I was.
Aspen R.
BATON ROUGE
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hello, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!
Was this review helpful?
Confirmed Service Customer
welcoming, friendly, and experienced service.
Kyle T.
ARNAUDVILLE
Business Response
Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
I came in for service and when I got in my SUV my oil level light were on why wasn’t this address before I drove off I had to reschedule a appointment to address the issue
James C.
GONZALES
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Brought my vehicle in for an issue with the transmission. Found out that it is a know issue with the model. Would be nice had they had a recall on this issue. Otherwise great staff and service is great.
Tammy C.
ST AMANT
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
The service was friendly and well done. It took a very long time. I had to arrange for my own rides, fortunately my daughter could help out. Some times she can’t, a help from the dealership would have been appreciated. My husband has a Honda mini van, they provide Uber to take you too and from. At least one way would have been most helpful.
Patzy S.
BATON ROUGE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
An overall great experience. The staff is very friendly and professional.
Caroline C.
PLAQUEMINE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Rebecca was great- but the service to get an oil change and tires rotated and to fix a nail in the tire took right at three hours and you didn’t have the windshield wiper in stock that was needed to be replaced on the back of my XT five. It’s completely out of Rebecca‘s hands when it takes that long for the service department to complete basic maintenance on your vehicle.
Mark A.
PRAIRIEVILLE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Hello, thank you for your positive comments about the quality of service we provide! We're always happy to take care of you if anything else comes up. Have a wonderful day!
Was this review helpful?
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Gerry Lane Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hi, thanks for the positive feedback! If there’s anything we can do to earn that last star, please let us know. Safe travels!
Was this review helpful?
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hi, thanks for taking the time to leave a review. We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Cadillac. If you have further needs or questions, please reach out! We hope to see you soon!
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Gerry Lane Cadillac! Until the next time we meet, take care!
Was this review helpful?
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience. We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
Oil changed but no window sticker to indicate when next one is due Changed display settings in my vehicle without permission
Forest D.
ZACHARY
Business Response
Thank you for choosing Gerry Lane Cadillac as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
My last service experience was good. The waiting area is very comfortable. I got speak to my sales lady who is very personable and nice.
Stacey M.
BATON ROUGE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Safe travels!