155 Reviews Found
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Sales Customer
I cannot thank the General Manager C.J., Financial Manager Marsha and my favorite salesman Grady Lewis for going way above and beyond locating my new 2020 Cadillac XT5 in the color, interior and package I wanted to purchase. They did everything possible to make me once again a happy customer with this dealership!! I love my new SUV and am so proud to own my 5th cadillac since 2008!! All three of them deserve some recognition for all their efforts and hard work.
Garry M.
GONZALES
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
As Usual Sheila, David and Mr. Walt took care of all my needs and concerns. I've dealt with Sheila(only) as my service advisor, and Mr. Walt the service manager for many years. Both are very professional and knowledgable. David is an awesome service technician he is the best.
Patrina P.
Baton Rouge
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
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Business Response
This is great to hear! Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Gerry Lane Cadillac
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Confirmed Service Customer
Grady was very professional, friendly, patient and attentive.
Timothy F.
MANISTEE
Business Response
We're glad to hear you found Grady to be so helpful! We hope to see you again!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Business Response
Thank you so much for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a great day!
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Confirmed Sales Customer
Samantha was professional, kind and hard working! Highly recommend to all my friends/family who choose Cadillac to work with her!
Niree K.
BATON ROUGE
Business Response
Thank you so much for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a great day!
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Confirmed Service Customer
This is our third car purchase from Gerry Lane and we'll likely always be a customer due to their exceptional service department.
Suzanne B.
BATON ROUGE
Business Response
Thank you so much for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a great day!
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Confirmed Service Customer
Service was consistent with customer's expectations.
Erma H.
BATON ROUGE
Business Response
Thank you so much for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a great day!
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Confirmed Service Customer
The people are always so polite and professional. Also, they fixed my issue swiftly and minimized the time I had to wait.
Jonathan S.
PRAIRIEVILLE
Business Response
Thank you so much for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a great day!
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Confirmed Service Customer
Our Brand new 2019 XT5 wheels peeled. Immediately the problem was taken care of. The Dealership went above and beyond to give us a loaner vehicle while the repairs were made. Much appreciated! Thank You, Gerry Lane - Mr. Grady Lewis.
Carroll J.
NEW IBERIA
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
When I final got someone to help me it was great ... But it took me 2 times going there and going inside and asking for the manager to get help ... Lucky I really wanted that car
Aelisa O.
PORT ALLEN
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. It is discouraging to learn of your experience with us. Please reach out to us at (225) 341-5625 so we may assist you in moving forward towards a resolution. Your feedback helps us improve and we would like to learn more about how we can make this better.
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Confirmed Service Customer
I came for an oil change and multi-point vehicle inspection. Ms. Sheila is always polite and make you feel ���Special.��� She always gives you an explanation of all details relating to your vehicle.
Kenneth L.
BATON ROUGE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!
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Customer Reviews at Gerry Lane Cadillac
Wondering if Gerry Lane Cadillac is the right dealership for you? Check out our customer reviews to see what our previous customers have said about our service. We take pride in providing high quality service to each and every person that stops at our dealership in Baton Rouge.
If you have had an experience with us recently, feel free to leave a review. We love to hear feedback, as we continually try to ensure a great car-buying experience for all of our customers.
Gerry Lane Cadillac in Baton Rouge is Your Trusted Cadillac Dealer
Gerry Lane Cadillac is your trusted Cadillac dealership in Baton Rouge and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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