465 Reviews Found
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Cadillac and we hope to see you again soon!
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Confirmed Service Customer
i arrived at 8:45 a.m just for a tire repair and spent a whole day there, not leaving until 2;30 that was absurd!!! I had to inquire as to what was taking so long and was told that there was a rush of people there was seven tires in stock and it still took a whole day.
Patrina P.
Baton Rouge
Business Response
Hi there, I would like to get some more details about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (225) 341-5625 so we can work towards a resolution.
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Business Response
Hi, we're thrilled to hear you received great service. We sincerely value your business and look forward to your next visit. Take care!
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Confirmed Service Customer
Professional Excellent and Timely. I deeply appreciated the Loaner so I would NOT be in-connivence.
Mildred L.
BATON ROUGE
Business Response
Hello, thank you for your positive feedback. We always strive to provide our customers with an efficient and professional service experience and are glad you found this to be the case during your visit. We hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Once the service was great I didn’t have a appointment and I just pulled up and was taken care of immediately and didn’t have to wait long for them to get the job done I was waited on by a person I am sorry but I don’t remember her name but she was wonderful and I look forward to working with her again so Walt and his crew did a great job as usual thanks for always taking care of me
Donald A.
ADDIS
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
We went for our mileage checkup and was treated with a pleasant team. Did all updates as well as other items we requested they check. Periodically a representative came and gave us an update of the progress. Thank u Team Cadillac.
Moise O.
GRAMERCY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Even though we bought a used Cadillac from Gerry Lane we recieved treatment like a new car customer our salesperson Kareth is the best.
Robert S.
OCEAN SPRINGS
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gerry Lane Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I initially came to Gerry Lane to get my tires rotated on my SRX. The tire rotation only took about 30 minutes. I waited another 1 1/2 hours for a car wash that I was offered when I first arrived but still left after that length of time. The dealership was not busy I just got frustrated and left without the car wash.
Ebonie S.
HOUMA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
My experience was horrible I bought my suv there to get it repaired. It was driveable but shaking. The guy called me and said I needed a oil change which I told him that was strange since I had previously gotten a oil change and hadn’t been driving the truck and he also said the diagnostic test couldn’t state what was wrong with it. He then told me they needed to check the engine and they would need to break the engine apart. I said ok he then called me after a week and half stating that it would be 7900.00 for repairs. I then asked could they just put my truck back together and that I would just come get it to trade it in. He then told me it wasn’t driveable and that I could drive it. I didn’t understand how I was able to drive it there but wasn’t able to drive it back from the dealership to trade it in. If a person has a Cadillac I wouldn’t recommend them to get repairs done there. Definitely a rip off! And it’s really sad that someone or a company would do this to people. O
Brittany B.
BATON ROUGE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-5625 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We are happy to hear that you had a positive experience with us! We hope to be of service to you again in the future. Best wishes, Gerry Lane Cadillac
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Confirmed Service Customer
Our car alarm was going off irradically while we were driving. The noise was deafening. We called the service dept and they said to bring it in and that if they didn’t have a loaner they would somehow make one available. This service dept is always SO helpful. Not only did they have a loaner available but they diagnosed and repaired the problem in a matter of hours. Thank you so much!!
Michael M.
BATON ROUGE
Business Response
Hi, thank you for taking the time to give us your feedback! We are happy that we could get that issue resolved and get you back on the road. Our team is always willing to help out, so feel free to reach out anytime!
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Confirmed Service Customer
Fast service, use of loaner car, attentive staff.
Iris A.
PIERRE PART
Business Response
Hello, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, thanks for the five star rating! We hope to be of service to you again! Take care!
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Confirmed Service Customer
Gerry Lane Cadillac is the best. I am 80 yrs old and depend on my dealership to take care of me with my transportation. They do that and more. Jeff, Shelia, and Walt are so good in service. And I couldn’t do without Lisa Daly. They fixed my vehicle in good time and furnished me with a loner. Nothing but friendly, helpful people. I appreciate all of them
Peggy B.
DENHAM SPRINGS
Business Response
Hi, we're happy you found our team to be so supportive during your experience here. We are always willing to go the extra-mile! If you're ever in need of more help, please let us know!
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Business Response
Thank you for sharing your thoughts! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit.
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Confirmed Service Customer
Staff and service was great and service was speedy. Staff is extremely professional.
Leroy C.
BATON ROUGE
Business Response
We are happy that our team could provide top notch service to you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad that everything was completed in a timely manner and we were able to get you back out on the road. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
All of the staff members are welcoming, efficient and kind. I always enjoy the time I spend at the dealership.
Jessica L.
CLINTON
Business Response
We are happy to hear that you had a positive experience with us! We hope to be of service to you again in the future. Best wishes, Gerry Lane Cadillac
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Business Response
Hello! Thank you for taking the time to leave this great rating!